There are very few complaints that are worth making, but then again there’s 1and1.com
They rank my full attention as a irate customer and an example of why it’s imperative to read terms of service agreements and the the chepaest is rarely the best.
If you have any domains through 1and1.com,
- Immediately separate each domain into a separate package.
- Make sure that you cancel “auto-renew” and confirm that auto-renew is indeed cancelled.
- Transfer your domains to other registrars 45 days prior to their expiring.
To Damian that “Manager on Duty” that got my call today. I apologize for my use of profanity. It takes something for me to break almost 30 years of meditation discipline and call a spade a spade. Your company’s policy and complete and total “B.S.”
I have about 250+ domains registered with 1and1.com in about 40 “packages”. (I went to an SEO class and went gonzo last year). I chose 1an1.com because that were cheap. Thinking that they played by the same rules as everyone else, I did not read their contract. (Will I ever learn?)
The bottom line is this… to renew 1 domain in a package, the entire package must be paid current. Said differently, I have to pay between $20 and $250 for each package (renew all domains) to keep the 1 or 2 that I want per pakage!
I got what I paid for, the shaft.
If you have domains listed with 1and1, and you chose to let domains expire on their renewal dates, 1and1 punishes the customer by unlocking the domains. I guess this is to make it easier for people to steal them.
Also it takes 8 separate steps, by trial and error, to even find the site to indicate your renewal choice.
I don’t have any beef with 1and1’s web hosting. However, I curse the day I ever listed any domains with them. Check out Red Flag for some customer comments.
Check out the people who claim that 1and1 stole their domain:
Patterico.com (i.e., Patrick Frey. of the Los Angeles District Attorney’s Office) and
Kelli Jack, investigative reporter.
Comment by Warth Publishing Inc — October 30, 2008 @ 12:07 am |